The Entertainment Helpline is now also delivered by the Ombuds. To learn more about what this means, click here.
THE ENTERTAINMENT HELPLINE
Our non-crisis helpline, now also delivered by the Ombuds, supports entertainment workers experiencing workplace harassment, discrimination, bullying, and other forms of abuse.
Key Principles
Independent: The Helpline acts independently, free from any industry or governmental influence or interference.
Confidential: We will not ask for any personally identifying information. All shared information will remain confidential unless the law requires us to disclose it.
Impartial: We strive for neutrality and fairness in dealing with all users and the issues they raise while focusing on supporting and guiding callers.
Informal: We are a resource to help users navigate issues related to workplace abuse. We do not investigate, arbitrate, adjudicate, or otherwise participate in any internal or external formal process or action
get support, find resources, and learn your rights
The Entertainment Industry Helpline is not a 24/7 crisis hotline. In an emergency, please dial 911. The helpline is closed for all major holidays.
The Entertainment Industry Helpline is a nationwide helpline for all entertainment workers. If you see or experience workplace harassment, discrimination, bullying, and other forms of workplace abuse, you can call the helpline for support and to learn about your options. Our team is ready to listen and share resources.
Some resources we can help you navigate:
Pro Bono Legal Services: Connecting you with legal professionals who offer free legal advice and representation.
Free Support Groups: Guiding you to support groups where you can share your experiences and receive emotional support from others who have faced similar challenges.
Low-Fee Therapy: Referring you to qualified therapists who provide affordable mental health services to help you cope with the emotional impact of misconduct.
SCHEDULING
Monday, Tuesday, Wednesday, Friday: 9:00 AM - 3 PM (PT)
Friday open hours: 9:30 AM to 4:30 PM (PT) / 12:30 PM - 7:30 PM (ET)
Helpline Staff
My name is Lillian Rivera, please call me Lilly (she/they). As the Ombuds, I am an unbiased resource to help members of your organization navigate their experience and/or explore available reporting options and next steps.
I do this in an informal capacity, which means I do not have any authority to act on behalf of any member of your organization.
Most of my experience is in the not-for-profit sector as an administrator, advocate, trainer, and mentor. I am invested in workplaces that support creativity and allow folks to speak up when they are not being treated fairly.
Guadalupe Arellanes, Ph.D. has over 10 years of experience providing intersectional and trauma-informed care to individuals of varied identities. She joins The Hollywood Commission after working with WIF for 5 years as a Helpline Advocate, East Los Angeles Women's Center for 2 years, and 3 years with CASA 0101, a Latinx-led performing arts theatre in Boyle Heights.
She holds a Ph.D. in Ethnic Studies from the University of California, Riverside, an M.A. in Latin American Studies and a B.A. in Women’s, Gender, and Sexuality Studies. In her academic career, she has served on the Title IX student advisory board for the University of California system and was a founding member of CARA (Critical Anti-Violence Research and Action).